Review the troubleshooting guides
For general installation issues, see Installation Troubleshooting.
For in-depth troubleshooting information about specific Appcelerator components, see the following articles:
- Alloy: Alloy Debugging and Troubleshooting
- Appcelerator CLI: Appcelerator CLI Troubleshooting
- Appcelerator Studio: Studio Troubleshooting
- Appcelerator Test: Troubleshooting problems with Test
- AMPLIFY Runtime Services: AMPLIFY Runtime Services Troubleshooting
- Mobile Backend Services: Mobile Backend Services Troubleshooting Guide
Common issues
Dashboard sent an authorization token, but I did not receive one
If you are an enterprise AMPLIFY Appcelerator Services user, submit a ticket in the Support portal.
For all other users, send an e-mail to support@appcelerator.com.
Appcelerator updates in Studio hang or freeze, or cannot build for Android or iOS after updating from Studio
Close Studio and perform an update using the Appcelerator CLI.
[sudo] npm install -g appceleratorappc setup |
Start Studio after the update completes.
Tips
Turn off LiveView
LiveView may conflict with other applications or tooling components. The following are known issues if LiveView is active:
- If you are debugging, the debugger may not suspend execution when breakpoints are encountered if LiveView is turned on.
- On iOS, the application may not be able to retrieve a device token, which is needed to subscribe to push notifications.